Trouble seems to be brewing over at ANXPro, a company well-known for its bitcoin trading and debit card services. Roughly ten days ago, the company announced the temporary suspension of bank wire and SEPA deposit services, a matter which has still not been resolved since. Withdrawals should not be affected by this announcement, though, but any company unable to accept payments does not appear to be in a good shape.
ANXPro Deposit Issues Continue
Most people active in the world of digital currency and Bitcoin will know the name ANXPro as one of the leading platforms to trade cryptocurrency. Buying and selling some of the top digital currencies in exchange for fiat currency is the bread and butter of this platform, and ANXPro offers a wide range of deposit options for customers all over the world.
Or that used to be the case, until February 16th. On this day, ANXPro made the announcement regarding the suspension of Bank Wire and SEPA deposits, affecting users from all over the world. While no further details were given as to why this suspension was necessary in the first place, the company promised to resolve the matter in the next 48 hours.
Fast forward to today – February 26th – and Bank Wire and SEPA deposits are still unavailable to ANXPro users. Despite this issue lasting for ten days now, the company has failed to provide any meaningful update on the website. Social media is not helping matters either, as there is no mention of these issues whatsoever.
We are investigating reports of intermittent access preventing access to ANX services. Further updates will be provided on social media.
— ANXPRO (@AsiaBitcoin) February 17, 2016
However, the company did report on issue on February 17th regarding issues with accessing the ANX suite of services. That issue was resolved shortly afterwards, and it remains unknown to this very day as to what was going on exactly. One thing is crystal clear for everyone though: ANXPro is not the best at communicating with its users regarding platform issues.
Unfortunately for ANXPro users, there are other issues plaguing the platform as well. Various users have reported previous wire transfer deposits not being credited to their account before the suspension was announced. Based on a reply by an ANXPro representative, all of the pending deposits have been credited to accounts, and Chinese holidays were blamed for the delays. Something strange seems to be going on with this platform for sure, although it is rather difficult to pinpoint the exact cause.
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